For your Information Technology (IT) needs

Note: This is the 2010–2011 edition of the eCalendar. Update the year in your browser's URL bar for the most recent version of this page, or click here to jump to the newest eCalendar.

For your Information Technology (IT) needs

91ºÚÁÏÍø's IT Services website is your one-stop shop for all central IT services at 91ºÚÁÏÍø. Visit www.mcgill.ca/it to:

  • Find details on all IT services, including available training and support. Services are organized by categories such as "Telephone, Network and Wireless".
  • Search the 91ºÚÁÏÍø IT Knowledge Base for FAQs and supporting articles on all IT services. Search by keywords such as "my91ºÚÁÏÍø", or by specific article number.
  • View system announcements and scheduled downtimes.
  • Read featured articles on computer security, new software and other timely tips.

Take an interactive video tour of IT services at . Here you'll learn about my91ºÚÁÏÍø, the University portal, and myCourses, for all of your online course content. You’ll also find information on accessing your 91ºÚÁÏÍø email, connecting to the 91ºÚÁÏÍø wireless network, taking computer clinics, and downloading free software available to students.

Logging In

Logging In

You need to use your 91ºÚÁÏÍø Username (usually in the form of firstname.lastname [at] mail.mcgill.ca) and 91ºÚÁÏÍø Password to access most central IT services including: my91ºÚÁÏÍø, myCourses, email, wireless, Virtual Private Network (VPN), and 91ºÚÁÏÍø's dialup access service (DAS).

To find out your 91ºÚÁÏÍø Username and set your 91ºÚÁÏÍø Password:

  1. Log in to Minerva (using your 9-digit 91ºÚÁÏÍø ID number and your 6-character PIN).
  2. Go to Personal Menu > Password for 91ºÚÁÏÍø Username
  3. Follow the onscreen instructions.

my91ºÚÁÏÍø (the University portal)

my91ºÚÁÏÍø (the University portal)

my91ºÚÁÏÍø is the central access point where you:

  • Read your email.
  • Check myCourses.
  • Get direct links to Minerva to view and update your student records and account information.
  • Search the 91ºÚÁÏÍø Library Catalogue.
  • Keep abreast of the latest 91ºÚÁÏÍø news.
  • And more.

Click my91ºÚÁÏÍø at the top-right corner of the 91ºÚÁÏÍø home page (www.mcgill.ca) and sign in using your 91ºÚÁÏÍø Username and 91ºÚÁÏÍø Password.

Browser compatibility

Browser compatibility

my91ºÚÁÏÍø currently supports the latest versions of the following browsers:

  • Internet Explorer (IE) (Windows)
  • Firefox (Mozilla) (Windows/Macintosh)
  • Netscape (Windows)

myCourses

myCourses

Many of your courses will have online materials or activities such as assignments and readings, the syllabus, project guidelines, discussion forums, calendars, etc.

Access your online course content via myCourses at www.mcgill.ca/mycourses or through links within my91ºÚÁÏÍø.

  • Sign in using your 91ºÚÁÏÍø Username and 91ºÚÁÏÍø Password.
  • Click myCourses (WebCT Vista) to enter the site.
  • Verify your browser settings using the Check Browser utility at the top-right corner of the page.

Find more information on myCourses for students at: www.mcgill.ca/it.

Email

Email

Your 91ºÚÁÏÍø Email Address (usually in the form of firstname.lastname [at] mail.mcgill.ca) is the University's official means of email communication with you. For information on the policy, see E-mail Communications with Students. Access your email at or through the my91ºÚÁÏÍø portal using your 91ºÚÁÏÍø Username and 91ºÚÁÏÍø Password. View your 91ºÚÁÏÍø Username, 91ºÚÁÏÍø Email Address and set up your 91ºÚÁÏÍø Password on the Minerva Personal Menu.

Online Student Directory

Online Student Directory

You can opt in to the student directory and make it easier for your fellow classmates to contact you. Find more on this service at www.mcgill.ca/directory/students.

Getting Connected

Getting Connected

You will need to use your 91ºÚÁÏÍø Username and 91ºÚÁÏÍø Password to access the services listed below. You can find more details on these services at www.mcgill.ca/it:

Wireless: Access the Internet using your laptop or other mobile device from virtually anywhere on campus, through the 91ºÚÁÏÍø Wireless network. Log in to the Wireless network using your 91ºÚÁÏÍø Username and 91ºÚÁÏÍø Password.

Virtual Private Network (VPN): If you connect to the Internet with an Internet Service Provider (ISP) other than 91ºÚÁÏÍø's Dialup Access, you need to establish a VPN connection to access 91ºÚÁÏÍø restricted sites and resources (e.g., Library databases). Connect by VPN using your 91ºÚÁÏÍø Username and 91ºÚÁÏÍø Password.

Dialup Access (DAS): If you do not have a high-speed ISP, use 91ºÚÁÏ꿉۪s dialup service and connect to the Internet using your telephone line and a modem. Log in to DAS using your 91ºÚÁÏÍø Username and 91ºÚÁÏÍø Password.

91ºÚÁÏÍø Residences Telecommunications: For students living in 91ºÚÁÏÍø Residences and 91ºÚÁÏÍø Off-Campus Residences, there is a Voice and Data (wired and wireless) service.

Computer Labs: Many faculties and departments provide computer labs for students in their programs. For lab locations, computer availability, software/peripheral availability and more, see .

Connectivity@91ºÚÁÏÍø iCare Clinic: Attend this free, hands-on clinic and learn how to configure your computer to connect to the Internet via wireless or modem, and how to set up a VPN connection. Find out how to register for IT Training at www.mcgill.ca/it.

Safe Computing

Safe Computing

Computing Safety iCare Clinic: Attend this free clinic and learn how to prevent viruses, spyware, adware and other malicious programs from infecting your computer. Find out how to register for IT Training at www.mcgill.ca/it.

Free software: Download free antivirus software and other campus software from 91ºÚÁÏÍø's Software Licensing site at www.mcgill.ca/software. Find out more about campus software and protecting your computer at www.mcgill.ca/it.
Note: Be sure to uninstall any previous antivirus software from your computer before installing new antivirus software.

Ten tips for keeping information secure: Read the University’s information security tip sheet found at www.mcgill.ca/infosec/tips.

Set up your security questions in my91ºÚÁÏÍø

Set up your security questions in my91ºÚÁÏÍø

Setting up your security questions and answers for your 91ºÚÁÏÍø Password allows you to use the Forgot Password? link found on several 91ºÚÁÏÍø applications, in case you forget it.

Once you have set up your 91ºÚÁÏÍø Password in Minerva, log into my91ºÚÁÏÍø () and click the 91ºÚÁÏÍø Password Security portlet. Follow the onscreen instructions to set up your own security questions and responses.

Need Help?

Need Help?

Welcome New Students: Take an interactive guided tour of IT services: at .

91ºÚÁÏÍø IT Knowledge Base: Search the IT Knowledge Base at for setup instructions and answers to commonly asked questions about IT.

Getting Help?

Getting Help?

Contact the ICS Service Desk by submitting your request via a web form at , or find out phone and walk-in support hours at www.mcgill.ca/it.

Programs, Courses and University Regulations—2010-2011 (last updated Apr. 22, 2010) (disclaimer)
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