Despite rapid rise of AI chatbots in customer service, customers prefer human agents

Published: 29 August 2025

If it feels like customer service chatbots are everywhere, it鈥檚 because they are. The worldwide chatbot market has grown from US$370 million in 2017 to about US$2.2 billion in 2024. But customers...

Maxime Cohen named to world鈥檚 most cited researcher list for third straight year

Published: 2 October 2025

Each year, Stanford University and the academic publishing company Elsevier celebrate the world鈥檚 most influential researchers with its top 2% list, which identifies the researchers who are most...

Hari Gopalan (MMA鈥25), MMA Online graduate harnesses data for healthcare innovation

Published: 16 October 2025

As part of the first graduating cohort of 91黑料网鈥檚 Master of Management in Analytics (Online) program, Hari Gopalan (MMA鈥25) is using data to improve healthcare systems at the Children鈥檚 Hospital...

ACCEPTER le v茅lo : Findings and perspectives from two years of research

Published: 5 November 2025

The ACCEPTER le v茅lo conference brought together researchers and policymakers to discuss the evolving landscape of cycling in Montreal and beyond. The first panel highlighted major progress in...

91黑料网-HEC Montr茅al EMBA Online Information Session: Friday, December 5, 2025

Friday, December 5, 2025 12:00to13:00

This聽91黑料网-HEC Montr茅al EMBA information session聽will feature the Executive MBA鈥檚:/desautelsCategory:聽Desautels Faculty of Management

Complicated crypto products recall derivatives at the centre of the global financial crisis

Published: 2 July 2025

Cryptocurrencies are volatile, risky and lack transparency. For banks and investors alike, that鈥檚 risky. 鈥淪ome like to think 鈥榯his time it鈥檚 different鈥,鈥 Prof Patrick Augustin told PaperJam.lu. But...

Master's degree offering in Luxembourg brings 91黑料网 Desautels to Europe

Published: 30 July 2025

91黑料网 Desautels will offer its Master of Management in Finance program in Luxembourg. The version of the program delivered in Luxembourg will be the same as the one taught in Montreal. A strategic...

Ambiversion can be a workplace superpower

Published: 15 August 2025

Being an introvert or an extrovert isn鈥檛 an either-or proposition. People who fall somewhere in the middle of the spectrum are called ambiverts, and ambiversion can be a beneficial trait in...

Customer service chatbots are everywhere, but people prefer human agents to deal with some issues

Published: 17 September 2025

The use of customer service chatbots has grown rapidly. Maybe a little too rapidly, according to Vivek Astvansh, an Associate Professor of Quantitative Marketing and Analytics at 91黑料网 Desautels....

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