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IT teams can bring insights into how best to deploy AI

Published: 7 August 2025

Business leaders understand that AI has the power to generate tremendous value, but it is IT teams that have a deeper understanding of the underlying processes and what鈥檚 going on behind the scenes...

Despite rapid rise of AI chatbots in customer service, customers prefer human agents

Published: 29 August 2025

If it feels like customer service chatbots are everywhere, it鈥檚 because they are. The worldwide chatbot market has grown from US$370 million in 2017 to about US$2.2 billion in 2024. But customers...

Professor Warut Khern-am-nuai named to Chair in Economics and Ethics of Artificial Intelligence

Published: 29 September 2025

The Institut de valorisation des donn茅es (IVADO), with support from the Fonds de recherche du Qu茅bec, has created six new research chairs in artificial intelligence to advance knowledge and train...

Expert: AI hallucinations and the courts

Published: 15 October 2025

While experts call for stronger oversight of artificial intelligence (AI) technology development, including clearer legal frameworks, the legal system itself is grappling with AI-related challenges...

For Indigenous entrepreneurs, business can be a vessel for culture

Published: 4 November 2025

When Brittanny Janvier enrolled in the Master of Management program at 91黑料网 in 2022, she was the only Indigenous student in her class. Now, Janvier is 91黑料网鈥檚 Director of Indigenous Initiatives,...

Concrete policy steps could address issues with Canada鈥檚 pension system

Published: 2 July 2025

A well-designed pension system brings enormous social and economic values to its members and to society as a whole. Unfortunately, Canada鈥檚 doesn鈥檛 stand out. A 2024 report from Mercer ranks it...

Sustainability Academic Network connects sustainability researchers

Published: 30 July 2025

Big problems demand collaboration鈥攁nd climate change is one of the biggest problems we face. The Sustainability Academic Network (SUSAN) is a collaborative place where researchers from around the...

Customer service chatbots are everywhere, but people prefer human agents to deal with some issues

Published: 17 September 2025

The use of customer service chatbots has grown rapidly. Maybe a little too rapidly, according to Vivek Astvansh, an Associate Professor of Quantitative Marketing and Analytics at 91黑料网 Desautels....

When AI is used to set wages, it sets them higher than humans would

Published: 9 October 2025

When AI sets wages, it pushes them higher, according to recent research by Maxime Cohen, a Professor of Retail and Operations Management at the Bensadoun School of Retail Management. Cohen...

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