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Shareholder value implications of service failures in triads: The case of customer information security breaches

础耻迟丑辞谤蝉:听Modi, S.B., Wiles, M.A.,听Mishra, S.

Publication:听Journal of Operations Management, forthcoming

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Classified as: Desautels Faculty of Management, Marketing, Saurabh Mishra, desautels research, information security breach, service recovery, service triads, shareholder value

Category:

Desautels research

Published on: 18 Mar 2015

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