91ºÚÁÏÍø

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How a company apologizing can improve a bad situation

Published: 11 February 2016

Karl Moore of the Desautels Faculty of Management at 91ºÚÁÏÍø with Talking Management for The Globe and Mail, talksÌýwith Maurice Schweitzer, a professor at the Wharton Business School.

Watch full video: , 10 February, 2016

Read full transcript: , 10 February, 2016Ìý

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